Privacy Policy QQNUSA – Your Data Protection

1. Introduction

Qqnusa is committed to protecting the privacy of every user on our platform. This Privacy Policy describes our practices regarding the collection, use, storage, and protection of your personal data when you use our website, mobile app, and all services provided by qqnusa.

As a platform operating in Malaysia, we fully comply with the provisions of the Personal Data Protection Act 2010 (PDPA) and all applicable regulations in force. We believe transparency is the foundation of trust, which is why we clearly explain every aspect of how we handle your data.

This policy applies to all users who register an account, browse the platform, or interact with any QQNUSA service in any way. If you have any questions about this policy, our team is always ready to assist you.

2. Personal Data We Collect

Qqnusa only collects information necessary to operate the platform securely and comply with legal requirements. The categories of data we collect are as follows:

Data You Provide Directly

• Full name, date of birth, and national ID or passport number (for KYC purposes).
• Email address and phone number for account communications.
• Current residential address for identity verification.
• Bank account or e-wallet details for processing financial transactions.
• Passwords are stored in hashed form and cannot be read back in plain text.

Automatically Collected Data

• IP address and general location information (city level, not precise coordinates).
• Device type, operating system, and web browser version used.
• Pages visited, time of visit, and navigation patterns within the platform.
• Game activity and transaction logs for security and audit purposes.

Data Category	Example	Primary Purpose
Identity	Name, IC, date of birth	KYC verification & fraud prevention
Contact	Email, phone	Account & security communications
Financial	Bank account number, e-wallet	Deposit & withdrawal processing
Technical	IP address, device type	Platform security & improvement
Usage	Game logs, activity patterns	Audit, security & user experience

3. How We Use Your Data

The data we collect is used responsibly and only for the purposes stated below:

• Account management: Creating, verifying, and maintaining your user account.
• Transaction processing: Securely handling your deposits, withdrawals, and financial history.
• Identity verification (KYC): Meeting legal obligations to verify user identity prior to financial processing.
• Platform security: Detecting and preventing fraudulent activity, money laundering, and unauthorized access.
• Customer support: Providing technical support and responding to your enquiries more effectively.
• Service improvements: Analyzing usage patterns in aggregate to enhance the platform experience.
• Important communications: Sending security notifications, terms updates, and important account information.
• Legal compliance: Fulfilling reporting obligations to relevant authorities when required.

4. Legal Basis for Data Processing

We process your personal data on valid legal grounds under Malaysia's PDPA. Depending on the type of processing, the bases we rely on are:

• Contract performance: Processing required to deliver the platform's services to you.
• Legal obligation: Processing required to comply with anti-money laundering (AML), KYC, and financial reporting laws.
• Legitimate interests: Processing for platform security, fraud prevention, and service improvement purposes.
• Consent: For optional marketing communications that you have explicitly consented to, and you may withdraw this consent at any time.

5. Data Sharing with Third Parties

Qqnusa does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in certain limited situations, we may share your data with:

Trusted Service Providers

We work with approved service providers to handle certain aspects of our operations, such as payment gateway providers and identity verification services. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Competent Authorities

Qqnusa will disclose required data to law enforcement authorities or regulatory bodies when mandated by applicable Malaysian law, including in cases of financial crime investigations or court orders.

6. Cookies and Tracking Technologies

The qqnusa platform uses cookies and similar tracking technologies to enhance user experience and maintain platform security. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, currency, and display settings for a smoother experience.
• Analytics Cookies: Helps us understand how users interact with the platform so we can improve it. This data is collected in aggregate and anonymized form.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of our platform.

7. Data Retention Period

Qqnusa retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by law. Our data retention guidelines are as follows:

• Active account data: Retained for the duration your account remains active.
• Financial transaction data: Retained for seven (7) years for financial compliance and audit purposes.
• Security logs: Retained for two (2) years for incident investigation purposes.
• Closed account data: Basic data is retained for five (5) years after account closure for AML legal compliance.
• Marketing data: Deleted within 30 days after you withdraw your consent.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to you.

8. Your Rights as a User

Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within 14 business days. In complex cases, this period may be extended up to 30 days with prior notification to you.

9. Data Security Measures

Qqnusa continuously invests in security infrastructure to protect your data from cyber threats, unauthorized access, and data breaches. Our key security measures include:

• End-to-end encryption: All communications between your device and our servers are encrypted using TLS 1.3.
• Two-factor authentication (2FA): An additional security layer to protect your account from unauthorized access.
• Real-time threat monitoring: Our systems monitor suspicious activity around the clock and respond automatically to detected threats.
• Regular penetration testing: Independent security experts conduct regular security audits to identify and patch vulnerabilities.
• Internal access controls: Our staff only have access to the data required for their specific roles, in line with the principle of least privilege.
• Secure data backups: Data is automatically backed up and encrypted at geographically separate locations.

10. External Links and Platforms

The qqnusa platform may contain links to third-party websites or services in certain contexts. We wish to clarify that this Privacy Policy applies solely to the qqnusa platform.

Qqnusa is not responsible for the privacy practices of any external websites or services. We encourage you to read the privacy policy of each platform you visit separately before providing any personal information.

11. Changes to This Privacy Policy

Qqnusa reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending you notifications via email or in-platform alerts.
• Displaying a clear notice on the platform's home page for at least 14 days.

Continued use of the qqnusa platform after changes take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you may close your account before the effective date.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the support button within the platform — the fastest way to get a response.
• Privacy Email: [email protected] (displayed as text only, not clickable)
• FAQ: Visit FAQ page for answers to frequently asked questions about privacy and data.
• Related Terms: See also Terms and Conditions to understand the complete framework for using the platform.

We are committed to resolving any privacy issues fairly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department.